PRIVACY POLICY
Redie Privacy Policy
Redei Enterprises Pty Ltd (“Redei”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, submit enquiries, download resources, subscribe to updates or engage our engineering products and services.
This policy has been prepared with regard to:- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- General Data Protection Regulation (GDPR)
- UK GDPR
- Other applicable privacy and data protection laws where required.
By using our website you acknowledge that you have read and understood this Privacy Policy.
Last Updated: 26 July 2026
© 2026 Redei Enterprises Pty Ltd. All rights reserved.
| Item | Details |
| Policy Owner | CEO |
Approval Authority | Redei Board |
| Version | PP:2026:001 |
Effective Date | 26 July 2026 |
Next Review Date | 26 July 2028 |
Review Frequency | Every two (2) years, or earlier where required by changes to legislation, business operations or organisational requirements. |
Privacy Policy
1. Who We Are
Redei Enterprises Pty Ltd is an Australian engineering, research, product development and manufacturing business providing engineering design, innovation, energy solutions and commercialisation services.
We are committed to protecting the privacy and security of everyone who interacts with us.
2. Scope of this Policy
This Privacy Policy applies to information collected through:
- our website;
- online enquiry forms;
- product enquiry forms;
- engineering consultation forms;
- distributor registration;
- customer support requests;
- newsletters;
- marketing communications;
- downloadable resources;
- social media interactions;
- email communications; and
- business relationships.
3. Personal Information We Collect
Depending on how you interact with Redei, we may collect:
Identification Information
- Name
- Company
- Position
- Business name
- Industry
Contact Information
- Email address
- Telephone number
- Postal address
- State or country
Project Information
Where you submit an engineering or commercial enquiry we may collect:
- project requirements;
- technical specifications;
- drawings;
- product requirements;
- installation information;
- site information;
- photographs;
- uploaded documents.
4. Technical Information
When you visit our website we may automatically collect:
- IP address;
- browser type;
- operating system;
- device type;
- language settings;
- referring website;
- pages visited;
- time spent on pages;
- click behaviour;
- approximate location;
- date and time of visits.
This information assists us in improving website performance and user experience.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- remember user preferences;
- improve website functionality;
- analyse website traffic;
- improve performance;
- measure marketing effectiveness.
Cookies may be:
- Essential Cookies
- Functional Cookies
- Performance Cookies
- Analytics Cookies
Where required by applicable law, visitors from jurisdictions such as the European Union or United Kingdom will be asked to consent to non-essential cookies before they are placed on their device.
You can control cookies through your browser settings at any time.
6. Analytics
Redei may use analytics platforms including:
- Google Analytics
- Zoho Analytics
- Website analytics provided by Zoho Sites
These services help us understand:
- website traffic;
- visitor behaviour;
- content popularity;
- website performance;
- conversion rates.
Analytics data is generally aggregated and does not identify individuals unless combined with other information.
7. Marketing Communications
If you subscribe to newsletters or updates, we may send information relating to:
- products;
- engineering developments;
- events;
- webinars;
- product launches;
- research;
- industry news;
- company announcements.
You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
8. How We Use Your Information
We use personal information to:
- respond to enquiries;
- prepare quotations;
- deliver engineering services;
- manage projects;
- communicate with customers;
- improve our products;
- improve our website;
- provide technical support;
- comply with legal obligations;
- manage distributor relationships;
- provide requested downloads;
- send marketing communications where consent has been provided.
We will only use personal information for purposes that are lawful, fair and transparent.
9. Lawful Basis for Processing (GDPR)
Where GDPR applies, Redei processes personal information on one or more of the following legal bases:
- your consent;
- performance of a contract;
- compliance with legal obligations;
- protection of vital interests;
- legitimate business interests where those interests are not overridden by your rights and freedoms.
10. Sharing Your Information
We do not sell personal information.
We may share information with trusted service providers where necessary, including:
- Zoho Corporation
- Microsoft
- Google
- cloud hosting providers;
- IT service providers;
- payment providers (where applicable);
- logistics providers;
- distributors;
- engineering partners;
- professional advisers;
- insurers;
- legal advisers.
Each provider is expected to maintain appropriate privacy and security protections.
11. International Data Transfers
Some service providers store information outside Australia.
Where personal information is transferred internationally, we take reasonable steps to ensure it is protected through:
- contractual safeguards;
- recognised security standards;
- approved transfer mechanisms;
- compliance with applicable privacy laws.
12. Data Security
Redei implements appropriate technical and organisational measures designed to protect personal information against:
- unauthorised access;
- disclosure;
- alteration;
- misuse;
- loss;
- destruction.
Security measures may include:
- encryption;
- secure cloud hosting;
- access controls;
- authentication systems;
- firewalls;
- monitoring;
- regular software updates.
Although we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.
13. Data Retention
We retain personal information only for as long as reasonably necessary to:
- provide services;
- meet contractual obligations;
- satisfy legal requirements;
- resolve disputes;
- maintain business records.
When information is no longer required it will be securely deleted or de-identified where practicable.
14. Your Privacy Rights
Subject to applicable law, you may have the right to:
- access your personal information;
- correct inaccurate information;
- request deletion of your information;
- restrict processing;
- object to processing;
- withdraw consent;
- request data portability;
- lodge a complaint with a privacy regulator.
We will respond to legitimate requests within the timeframes required by law.
15. Australian Privacy Rights
Australian individuals have rights under the Privacy Act 1988 including:
- requesting access to personal information;
- requesting correction of inaccurate information;
- making privacy complaints;
- requesting details regarding how information is handled.
Requests should be submitted using the contact details below.
16. GDPR Rights
Individuals located within the European Union or United Kingdom may have additional rights including:
- Right of Access
- Right to Rectification
- Right to Erasure (“Right to be Forgotten”)
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
- Rights relating to Automated Decision Making
Redei will honour these rights where applicable.
17. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.
18. Third-Party Websites
Our website may contain links to external websites.
Those websites operate independently of Redei.
We encourage you to review their privacy policies before providing personal information.
Redei accepts no responsibility for third-party privacy practices.
19. Third-Party Services
Our website may utilise services provided by third parties including:
- Zoho Sites
- Zoho Forms
- Zoho CRM
- Zoho Campaigns
- Google Analytics
- Google Maps
- YouTube
- Vimeo
- LinkedIn
- Meta (Facebook and Instagram)
- Microsoft
- Cloudflare (if implemented)
Your use of these services may also be subject to their own privacy policies.
20. Engineering Information Submitted to Redei
Where customers submit engineering drawings, technical documentation, project concepts or commercially sensitive information:
- Redei will use the information solely for the requested purpose;
- access will be limited to personnel who require it;
- information will not be disclosed without authority except where required by law or contract; and
- separate confidentiality agreements may apply for specific engagements.
21. Marketing Preferences
You may update your communication preferences or withdraw marketing consent at any time.
Opting out of marketing will not affect essential service communications relating to projects, quotations or contractual obligations.
22. Data Breaches
If Redei becomes aware of a data breach likely to result in serious harm, we will respond in accordance with applicable legal obligations, including Australia’s Notifiable Data Breaches Scheme where required.
23. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect:
- legal changes;
- technology updates;
- business changes;
- improvements to our services.
The latest version will always be available on our website.
Continued use of our website constitutes acceptance of the updated policy.
24. Contact Us
If you have any questions regarding this Privacy Policy or how we manage personal information, please contact:
Redei Enterprises Pty Ltd
Website: https://www.redei.io
Email: privacy@redei.io
General Enquiries: enquiries@redei.io
Location: Melbourne, Victoria, Australia
We will respond to privacy enquiries as promptly as reasonably practicable.
25. Complaints
If you believe Redei has breached your privacy rights, please contact us first so we can investigate and attempt to resolve your concerns.
If you are not satisfied with our response, you may contact:
Australia
Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au
European Union
Individuals located within the European Union may also lodge a complaint with their local Data Protection Authority where applicable.
